Terms & Conditions

01Acceptance of Terms

By accessing our website, requesting a quote, or entering into a project with us, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, please do not use our site or services.

02Our Services

Diop Digital provides AI consulting, custom software development, and business automation. The specific scope, deliverables, timeline, and price for any engagement are defined in a separate written proposal, statement of work, or invoice ("Agreement"). Where these terms and a signed Agreement conflict, the Agreement controls.

03Quotes & Engagements

• Quotes are valid for the period stated in them, or 30 days if no period is given.
• Work begins once scope is agreed in writing and any required deposit is received.
• Changes to an agreed scope may affect cost and timeline and will be confirmed before we proceed.

04Payment & Invoicing

• Invoices are issued through our billing provider and are due on the date stated on the invoice.
• Applicable sales tax is added based on the destination of the service as required by law.
• Late or unpaid invoices may pause work and, where stated in the Agreement, incur late fees.
• Deposits and upfront fees are non-refundable once work has begun, unless stated otherwise in writing.

05Intellectual Property

Unless the Agreement says otherwise, ownership of custom deliverables transfers to you upon full payment. We retain ownership of our pre-existing tools, libraries, frameworks, and general know-how, and grant you a license to use them as part of your deliverable. We may reference completed work in our portfolio unless you ask us in writing not to.

06Client Responsibilities

• Provide accurate information, timely feedback, and any access or accounts needed to do the work.
• Ensure you have the rights to any content, data, or credentials you give us.
• Maintain your own backups and use any third-party services in line with their terms.

07Third-Party Services

Our work often relies on third-party platforms such as hosting providers, payment processors, and AI providers. Those services are governed by their own terms, and we are not responsible for their availability, changes, or pricing. We will tell you which key dependencies a project relies on.

08Warranties & Disclaimers

We provide our services with reasonable skill and care. Except as stated in a signed Agreement, our website and services are provided "as is" without warranties of any kind, whether express or implied, including fitness for a particular purpose. We do not guarantee uninterrupted or error-free operation of any system.

09Limitation of Liability

To the fullest extent permitted by law, Diop Digital is not liable for indirect, incidental, or consequential damages, including lost profits or data. Our total liability for any claim arising from an engagement is limited to the amount you paid us for the work giving rise to the claim.

10Confidentiality

Each party agrees to keep the other's non-public business and technical information confidential and to use it only to perform the engagement. This obligation continues after the project ends. Where a separate NDA is signed, that agreement governs.

11Termination

Either party may end an engagement in writing. You remain responsible for payment for work completed and costs committed up to the termination date. Upon termination and full payment, we will hand over completed deliverables.

12Governing Law

These terms are governed by the laws of the State of Washington, USA, without regard to its conflict-of-laws rules. Any dispute will be handled in the state or federal courts located in Washington.

13Changes to These Terms

We may update these terms as our services change. When we do, we will revise the "Last updated" date above. Continued use of our site or services means you accept the current version.

03SMS / Text Messaging

By providing your mobile number and consenting on our SMS Consent page or in writing, you agree to receive account, appointment, and service-related texts from Diop Digital, including by automated means. Consent is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to cancel, HELP for help. We do not sell or share your mobile number or opt-in data with third parties or affiliates for marketing or promotional purposes.